Refund Policy
Effective Date: January 1, 2026
This Refund Policy explains how Mtaajr, operated by Exceed Business LLC (Wyoming, USA), handles payments made for subscription plans.
1. No Refunds on Paid Subscriptions
All payments made for Mtaajr subscription plans are final and non-refundable, regardless of the reason, including: change of mind after subscribing, lack of use of the Platform, dissatisfaction with features or performance, failure to cancel before automatic renewal, or incompatibility with third-party tools or your business needs.
2. Why We Don't Offer Refunds
When you subscribe to a paid plan, Mtaajr immediately commits your subscription fee toward securing — for the full duration of your plan — dedicated hosting resources for your store, domain registration or connection (where included in your plan), and the annual platform license fee. These costs are paid by us upfront on your behalf as soon as your subscription is activated and cannot be recovered or reversed.
3. The Trial Period Exists for This Reason
To protect you from this no-refund policy, we provide a free trial period before any payment is required. The trial is your opportunity to fully test the Platform — its themes, tools, and suitability for your business — and to make an informed decision before subscribing. We strongly encourage you to use the full trial period before purchasing a subscription.
4. Cancellations
You may cancel your subscription at any time from your vendor dashboard. Cancellation stops future renewals only — it does not entitle you to a refund for the current billing period, which you retain access to until it expires.
5. Billing Errors
If you believe you were charged in error (e.g., a duplicate charge or incorrect amount), contact us at hello@mtaajr.com within 7 days of the charge. Verified billing errors will be corrected; this does not constitute a refund for a valid subscription charge.