FAQ
Common questions, honest answers.
Everything you want to know before signing up.
Getting Started
No. If you can fill out a form, you can launch a store. The setup wizard guides you through every step. No coding, no hosting configuration, nothing technical.
Most vendors complete their initial setup within a few hours. Adding products depends on your catalog size, but the platform itself is ready in minutes.
Everything. The trial is deliberately full-featured so you can test all capabilities before committing. The only thing withheld is a real custom domain connection, since that involves an actual cost.
Pricing & Billing
Zero commission. Ever. Your revenue is yours entirely. We charge a flat annual subscription fee — nothing per transaction, nothing per sale.
Yes. Cancel from your dashboard at any time. Cancellation stops future renewals; you retain access until your current subscription period ends. See our Refund Policy for details on payments already made.
Yes. Upgrades are prorated — you pay only the difference for the remaining time on your current plan. Downgrades apply at renewal.
Platform & Features
Yes. You can connect any domain you own. Paid plans also include a free .com domain registration. You can also get a yourstore.mtaajr.com subdomain on any plan.
16+ gateways including MyFatoorah, PayTabs, Stripe, PayPal, Kashier, Paymob, HyperPay, Telr, and more. Cash on delivery and bank transfer are also supported on all plans.
Yes, fully. The platform is Arabic-first — full RTL layout, Arabic UI, Arabic customer storefront, Arabic emails and notifications.
Yes. The vendor app lets you manage your store on the go — view orders, update products, check analytics. Available on all plans.
Support
Via the in-platform AI chatbot (24/7), the help center, email at hello@mtaajr.com, or WhatsApp. We typically respond within a few hours during business hours.
We're building one. In the meantime, contact us directly via WhatsApp or email — we typically respond within a few hours.
No. You connect your gateway using your own API key from your provider — Mtaajr never handles your money or has access to your account. Funds go directly to you.